From the moment I test drove my new car, its purchase and the buying of the warranty, Kim, Troy & Kevin were always responsive and helpful. A model of customer service that every service industry should follow. Everyone at Auto Market Place were very kind, forthcoming and genuine folks during the purchasing my new car. Answered all my questions directly and promptly, if an answer was unknown. Perhaps, the best car buying experience I have ever had in purchasing for myself or with family or friends over the last 20 years. Trustworthy & Dependable are today seldom used and rarely applicable. Both apply to Auto Market Place.
JakMax is a great place to purchase vehicles due to their excellent customer service, willing to work with less than perfect credit customers and honesty. They provided the Car Fax and I found a one-owner Lexus which I bought in August of 2013 and it is still driving beautifully. Another family member recently brought a vehicle from JakMax as well and he was just as pleased as I was. The lot has like new vehicles in tip top shape. I would definitely purchase from here again. I highly recommend JakMax to the public.
Despite my better half having less than perfect credit, JakMax was able to get him a 2006 Saturn Vue in good condition for a great price. They were fair through our negotiations and besides a miscommunication about the warranty we purchased, the sale was quite successful. Unlike other dealerships that prey on those with credit risks, JakMax was respectful, allowed us to get the car inspected prior to sale and was able to work with us to make the car very affordable. Keep up the great work, guys!
Excellent dealer! Jarrod was great. I drove over 70 miles for the Subaru Forester I was looking to give my daughters. JakMax changed timing belt, water pump, thermostat, and belts at a very reasonable price. I put a deposit on the car and picked it up the following week. Not many used car dealers will work with you like JakMax does. I will tell all my friends on how happy we are with the Forester.
JakMax Auto is the best used car dealership in Richmond! Tip top shape, used vehicles! They do not sell lemons and customer service is unreal! Go see for yourself, used dealership, that offer family love! There is a dog, that sometimes the owner brings to work, you can tell from the hospitality of the dog, JakMax is surrounded by good people. One issue aroused with the 2011 dated battery going dead, at Wal-Mart, in my newly purchased, Jeep Commander Hemi 5.7. (FYI, I am seven month pregnant, in the heated summer). Troy my salesman and Ed Dix the owner of JakMax, urgently came to Wal-Mart, to my rescue, jumped the vehicle, sending me to Pep boys, to install a Bosch battery. The worst was behind me in thirty minutes, tops! The service was quick and initial payment was charged to JakMax, with the agreement, that I would pay the cost of the battery two days later.(Batteries are not covered under JakMax 90 day warranty). I called Ed, before opening hours Monday morning, asking him, could him and I split the difference of the cost of the battery, Ed chuckled a bit, quickly agreeing.🙏😀 You see used vehicle are not flawless, so it is comforting to know that your purchase, is from family that respectfully, are charismatic! Good luck with your next purchase at JakMax!
P.S That was the second vehicle purchased from JakMax, Here was my first, fresh leather, new alloy wheels and a strong engine, with routine maintenance, never given me a problem. A three row was needed, which was the only reason I traded in the Hhr, which Troy was more than fair, with the trade in value. I also, love the three year financing option, it gives you freedom! Happy pre fourth of July wishes to all! Be Safe!
Thanks for reading,
Sincerely another happy customer,
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